Refunds will be processed only after the we receives and verifies the returned product. Once the item is received by us the approved refunds will get credited to your original payment method within 5 to 10 working days.
Replacement/exchanges:
If any product is defective, damaged, or does not match the description, you may request a exchange or replacement within 1 days of delivery.
Replacements/exchanges will be shipped only after the defective product is returned and verified.
Post return item received by us and verified your new item will get delivered depending on the destination:
Estimated delivery will be anywhere between 4-10 business days.
- As a policy we do not provide returns or exchanges on products which are delivered in perfect condition. However, in an off-chance that you have received a defected product or damage in transit, we will repair/replace the piece and ship it back to you.
- Please go through description for the product details before placing the order. If you have concerns about a product, please contact us, We are here to help.
Measurements are approximate only to allow you to understand the approximate size of the product and will therefore not always be 100% accurate. We will try and provide you with the picture of earrings on Ears so that you will get an idea of the fit of the design. - For handmade/Natural products, there might be slight irregularities which adds to the charm of handcrafted products. Eg. Baroque Pearls have different natural shape and sizing.
- Please note colour of the products may vary due to screen/monitor settings.